| |
|
| 1. If I purchase
your software, can I upgrade it for free
in the future? |
A: We provide free
upgrade in limited versions. Please keep
you eyes on our site to get upgrade
info. If the upgrade isn't free, the old
users can get a preferential price to
upgrade their software.
|
| 2. I want a CD-ROM,
how could I? |
A: When you order our
product, you can choose"Yes,I wish to
add a CD rom to my purchase" in the list
of " You are purchasing this software as
a download. It is available on CD-ROM
for an additional $12.95 (plus $2.00
shipping). ". If you live in the US, you
are supposed to receive the CD within a
week.
|
| 3. How to apply the
upgrade of my software? |
A: We will send the
upgrade reminding Email to you once we
have upgrade version. If the upgrade is
free, you can get a link to download our
licensed version. If the upgrade isn't
free, you will see the link leading you
to upgrade.
|
| 4. How to register
your software? |
A: After you purchase
our software - you can find the purchase
link on our site as well as in our
software - we will send the registration
info to you via Email within one
business day. Enter the registration
info to register it.
|
| 5. I entered the
license code you sent to me, but the
software said "Registration info is
invalid.". Why? |
A: You'd better copy
and paste the license code to avoid a
typo. And please note don't add any
blank before or after the code.
And another attention: are you sure you
ordered the right product? Some users
mis-ordered MP3 Audio Sound Recorder,
Power Audio Converter, Power Audio CD
Grabber and Power Audio CD Burner.
|
| 6. Do I need to
re-register after I re-install the
software? |
A: No, you don't have
to re-enter your registration info. Our
software will memory you registration
status.
|
| 7. When will I
receive my license code after I complete
the order? |
A: Normally you'll
receive the license code by E-mail
immediately after you complete the
order.If you haven't received our E-mail
in several hours, maybe there's
something wrong(for example, our E-mail
is blocked by your E-mail service
provider). If you still can't get your
license code for long time, please
contact us at
sales@ussun.com (You should make
your OrderID enclosed). Another E-mail
address is very important to avoid the
E-mail sending failure.
|
| 8. I lost my
license code, can you send again? |
A: Yes.Please send an
email to
support@ussun.com or contact
Regsoft.com and request the resend order
information.
|
| 9. I want to buy
more the one product from you(for
example, MP3 Audio Sound Recorder and
Power Audio Converter). Can I get a
discount? |
A: Yes. Please contact
us
sunghj@ussun.com .
|
| 10. I don't have a
credit card. Is it possible to buy your
product with PayPal? |
A: Yes, you
can. To pay us by PayPal, please go to
purchase page of Regsoft.com for every
product and choose Paypal tab .
|
| 11. How long will
it take to get your supporting response?
|
A: Generally, we'll
reply you within 24 hours. But in most
cases you'll get our response in a few
hours or immediately.
|
